1.15% is the change from 960 to 971
Calculation steps:
[( 971 - 960 ) ÷ 960] x 100 = 1.15%
Formula
Percentage change = [(971 - 960) / 960] x 100
Subtract the new number by the original number
971 - 960 = 11
11 ÷ 960 = 0.011458333333333333
0.011458333333333333 x 100 = 1.15%