-97.92% is the change from 962 to 20
Calculation steps:
[( 20 - 962 ) ÷ 962] x 100 = -97.92%
Formula
Percentage change = [(20 - 962) / 962] x 100
Subtract the new number by the original number
20 - 962 = -942
-942 ÷ 962 = -0.9792099792099792
-0.9792099792099792 x 100 = -97.92%