-10.08% is the change from 962 to 865
Calculation steps:
[( 865 - 962 ) ÷ 962] x 100 = -10.08%
Formula
Percentage change = [(865 - 962) / 962] x 100
Subtract the new number by the original number
865 - 962 = -97
-97 ÷ 962 = -0.10083160083160084
-0.10083160083160084 x 100 = -10.08%