-97.92% is the change from 963 to 20
Calculation steps:
[( 20 - 963 ) ÷ 963] x 100 = -97.92%
Formula
Percentage change = [(20 - 963) / 963] x 100
Subtract the new number by the original number
20 - 963 = -943
-943 ÷ 963 = -0.9792315680166147
-0.9792315680166147 x 100 = -97.92%