-16.8% is the change from 964 to 802
Calculation steps:
[( 802 - 964 ) ÷ 964] x 100 = -16.8%
Formula
Percentage change = [(802 - 964) / 964] x 100
Subtract the new number by the original number
802 - 964 = -162
-162 ÷ 964 = -0.16804979253112035
-0.16804979253112035 x 100 = -16.8%