-0.41% is the change from 964 to 960
Calculation steps:
[( 960 - 964 ) ÷ 964] x 100 = -0.41%
Formula
Percentage change = [(960 - 964) / 964] x 100
Subtract the new number by the original number
960 - 964 = -4
-4 ÷ 964 = -0.004149377593360996
-0.004149377593360996 x 100 = -0.41%