-0.72% is the change from 969 to 962
Calculation steps:
[( 962 - 969 ) ÷ 969] x 100 = -0.72%
Formula
Percentage change = [(962 - 969) / 969] x 100
Subtract the new number by the original number
962 - 969 = -7
-7 ÷ 969 = -0.007223942208462332
-0.007223942208462332 x 100 = -0.72%