-1.13% is the change from 971 to 960
Calculation steps:
[( 960 - 971 ) ÷ 971] x 100 = -1.13%
Formula
Percentage change = [(960 - 971) / 971] x 100
Subtract the new number by the original number
960 - 971 = -11
-11 ÷ 971 = -0.01132852729145211
-0.01132852729145211 x 100 = -1.13%