-0.82% is the change from 971 to 963
Calculation steps:
[( 963 - 971 ) ÷ 971] x 100 = -0.82%
Formula
Percentage change = [(963 - 971) / 971] x 100
Subtract the new number by the original number
963 - 971 = -8
-8 ÷ 971 = -0.008238928939237899
-0.008238928939237899 x 100 = -0.82%