-89.4% is the change from 972 to 103
Calculation steps:
[( 103 - 972 ) ÷ 972] x 100 = -89.4%
Formula
Percentage change = [(103 - 972) / 972] x 100
Subtract the new number by the original number
103 - 972 = -869
-869 ÷ 972 = -0.8940329218106996
-0.8940329218106996 x 100 = -89.4%