-28.4% is the change from 972 to 696
Calculation steps:
[( 696 - 972 ) ÷ 972] x 100 = -28.4%
Formula
Percentage change = [(696 - 972) / 972] x 100
Subtract the new number by the original number
696 - 972 = -276
-276 ÷ 972 = -0.2839506172839506
-0.2839506172839506 x 100 = -28.4%