-17.39% is the change from 972 to 803
Calculation steps:
[( 803 - 972 ) ÷ 972] x 100 = -17.39%
Formula
Percentage change = [(803 - 972) / 972] x 100
Subtract the new number by the original number
803 - 972 = -169
-169 ÷ 972 = -0.17386831275720166
-0.17386831275720166 x 100 = -17.39%