-11.32% is the change from 972 to 862
Calculation steps:
[( 862 - 972 ) ÷ 972] x 100 = -11.32%
Formula
Percentage change = [(862 - 972) / 972] x 100
Subtract the new number by the original number
862 - 972 = -110
-110 ÷ 972 = -0.11316872427983539
-0.11316872427983539 x 100 = -11.32%