-10.7% is the change from 972 to 868
Calculation steps:
[( 868 - 972 ) ÷ 972] x 100 = -10.7%
Formula
Percentage change = [(868 - 972) / 972] x 100
Subtract the new number by the original number
868 - 972 = -104
-104 ÷ 972 = -0.10699588477366255
-0.10699588477366255 x 100 = -10.7%