-10.6% is the change from 972 to 869
Calculation steps:
[( 869 - 972 ) ÷ 972] x 100 = -10.6%
Formula
Percentage change = [(869 - 972) / 972] x 100
Subtract the new number by the original number
869 - 972 = -103
-103 ÷ 972 = -0.10596707818930041
-0.10596707818930041 x 100 = -10.6%