-0.93% is the change from 972 to 963
Calculation steps:
[( 963 - 972 ) ÷ 972] x 100 = -0.93%
Formula
Percentage change = [(963 - 972) / 972] x 100
Subtract the new number by the original number
963 - 972 = -9
-9 ÷ 972 = -0.009259259259259259
-0.009259259259259259 x 100 = -0.93%