-0.82% is the change from 972 to 964
Calculation steps:
[( 964 - 972 ) ÷ 972] x 100 = -0.82%
Formula
Percentage change = [(964 - 972) / 972] x 100
Subtract the new number by the original number
964 - 972 = -8
-8 ÷ 972 = -0.00823045267489712
-0.00823045267489712 x 100 = -0.82%