-0.72% is the change from 972 to 965
Calculation steps:
[( 965 - 972 ) ÷ 972] x 100 = -0.72%
Formula
Percentage change = [(965 - 972) / 972] x 100
Subtract the new number by the original number
965 - 972 = -7
-7 ÷ 972 = -0.00720164609053498
-0.00720164609053498 x 100 = -0.72%