-0.31% is the change from 972 to 969
Calculation steps:
[( 969 - 972 ) ÷ 972] x 100 = -0.31%
Formula
Percentage change = [(969 - 972) / 972] x 100
Subtract the new number by the original number
969 - 972 = -3
-3 ÷ 972 = -0.0030864197530864196
-0.0030864197530864196 x 100 = -0.31%