1.23% is the change from 972 to 984
Calculation steps:
[( 984 - 972 ) ÷ 972] x 100 = 1.23%
Formula
Percentage change = [(984 - 972) / 972] x 100
Subtract the new number by the original number
984 - 972 = 12
12 ÷ 972 = 0.012345679012345678
0.012345679012345678 x 100 = 1.23%