-2.04% is the change from 982 to 962
Calculation steps:
[( 962 - 982 ) ÷ 982] x 100 = -2.04%
Formula
Percentage change = [(962 - 982) / 982] x 100
Subtract the new number by the original number
962 - 982 = -20
-20 ÷ 982 = -0.020366598778004074
-0.020366598778004074 x 100 = -2.04%