-1.22% is the change from 984 to 972
Calculation steps:
[( 972 - 984 ) ÷ 984] x 100 = -1.22%
Formula
Percentage change = [(972 - 984) / 984] x 100
Subtract the new number by the original number
972 - 984 = -12
-12 ÷ 984 = -0.012195121951219513
-0.012195121951219513 x 100 = -1.22%