-3.41% is the change from 996 to 962
Calculation steps:
[( 962 - 996 ) ÷ 996] x 100 = -3.41%
Formula
Percentage change = [(962 - 996) / 996] x 100
Subtract the new number by the original number
962 - 996 = -34
-34 ÷ 996 = -0.03413654618473896
-0.03413654618473896 x 100 = -3.41%