-3.11% is the change from 996 to 965
Calculation steps:
[( 965 - 996 ) ÷ 996] x 100 = -3.11%
Formula
Percentage change = [(965 - 996) / 996] x 100
Subtract the new number by the original number
965 - 996 = -31
-31 ÷ 996 = -0.03112449799196787
-0.03112449799196787 x 100 = -3.11%